Terms of Use

Prizecart Pty Ltd (ABN 47 688 017 692) ("Prizecart", "we", "us", "our") operates an online digital shopping platform, including but not limited to its website, mobile application, browser tools, retailer integrations and related services (collectively, the "Platform").

The Platform allows users to access participating retailers and to receive promotional benefits, including but not limited to digital prize reveals, prize allocations, progression mechanics and wallet-based tracking features (the "Services").

These Terms of Use ("Agreement") constitute a legally binding agreement between Prizecart and any individual who accesses or uses the Platform or maintains an account with Prizecart ("you", "your", "User").

By accessing the Platform, creating an account, or using any of the Services, you acknowledge that you have read, understood and agree to be bound by this Agreement. If you do not agree, you must not use the Platform.

Prizecart reserves the right to modify this Agreement at any time. Continued use of the Platform following such modification constitutes acceptance of the updated terms.

1. Nature of Prizecart Services

Prizecart operates a digital mall platform that partners with independent retailers. Users may receive promotional "Reveals" when making eligible purchases through participating retailers.

Prizecart:

• Is not a bank or authorised deposit-taking institution;
• Does not provide financial products within the meaning of the Corporations Act 2001 (Cth);
• Does not operate a gambling service;
• Conducts trade promotions subject to applicable Australian law.

Any promotion, prize structure or campaign operated through the Platform is governed by separate Promotion Terms & Conditions, which supplement this Agreement.

Nothing on the Platform constitutes financial advice, gambling services, or investment products.

2. Eligibility and Account Registration

Access to certain Services requires the creation of a Prizecart account.

You must:

• Be at least 18 years of age;
• Be legally capable of entering into binding contracts;
• Provide accurate, current and complete information;
• Maintain only one (1) account.

Each of the following may only be linked to a single Prizecart account:

• Email address
• Mobile phone number
• Bank account or payment method
• Identity credential
• Device (where reasonably determined by Prizecart)

You must not create, control, or operate multiple accounts. Prizecart may, at its sole discretion, determine whether accounts are linked, associated, or operated by the same individual.

Prizecart reserves the right to suspend, merge, restrict, or permanently terminate duplicate or associated accounts.

3. Account Security and Verification

You are responsible for maintaining the confidentiality of your login credentials and verification mechanisms, including SMS verification codes.

You agree that:

• Only one mobile number may be linked to your account.
• You will not use temporary, virtual, rotating, or bulk-number services to create or verify accounts.
• You will not share verification credentials with third parties.

Prizecart may require identity verification, transaction verification, or additional documentation before permitting withdrawals, prize confirmation, or continued access.

Prizecart may suspend accounts pending review without prior notice.

4. Reveal Allocation and Weekly Reveal Limits

Reveals are promotional allocations issued at Prizecart's discretion in connection with eligible purchases made through participating retailers.

Prizecart may impose a weekly Reveal allocation cap of up to two hundred (200) Reveals per account.

This cap:

• Operates on a rolling weekly basis;
• May allow unused Reveals to roll forward into subsequent weeks;
• May be modified, reduced, increased or removed at Prizecart's discretion.

Prizecart reserves the right to implement activity-based limits, behavioural thresholds, or anti-abuse controls.

Reveals do not constitute property, currency, or proprietary rights.

5. Progression, Levels and Feature Gating

The Platform may include progression mechanics, levels, XP systems, or tier-based functionality.

Prizecart may restrict certain features, promotions, prize tiers, utilities, or participation rights to users who satisfy progression criteria.

Prizecart reserves the right to modify progression requirements, suspend levels, or withdraw gated utilities at any time.

No user has a contractual entitlement to continued access to any level-based feature.

6. Provisional and Confirmed Outcomes

A Reveal outcome indicating a prize allocation is provisional only.

A prize becomes confirmed only when:

• The underlying purchase is validated as not refunded, reversed, cancelled or charged back;
• Affiliate commission is confirmed as payable (where applicable);
• Fraud and eligibility checks are completed;
• All required information is provided.

This confirmation process may take up to sixty (60) days.

If a transaction is refunded or otherwise invalidated, associated provisional prizes may be voided and any locked balances may be reversed.

Prizecart's determination regarding confirmation status is final.

7. Wallet, Locked Balances and Nature of Value

The Platform may display balances including:

• Locked balances
• Unlocked balances
• Pending values

Such balances:

• Do not represent funds held on trust;
• Do not constitute a deposit or stored value facility;
• Do not accrue interest;
• Do not create proprietary rights over assets.

They represent contractual promotional entitlements only.

Prizecart may adjust, deduct, reverse, or correct balances where necessary, including in cases of system error or fraud.

8. Fraud, Abuse and Platform Manipulation

Prizecart may suspend, restrict or terminate accounts if it reasonably believes you have engaged in:

• Multi-accounting
• Refund cycling or chargeback abuse
• Artificial transaction manipulation
• Coordinated activity
• Bot use or automation
• Exploitation of system mechanics
• Circumvention of Reveal caps
• Misrepresentation of identity or eligibility

Prizecart may void prizes, reverse payouts, freeze balances, and permanently ban users.

Prizecart is not required to provide advance notice before taking such action.

9. Promotions and Trade Promotion Terms

Each major campaign, set-piece event or limited drop may be governed by separate Promotion Terms & Conditions.

In the event of inconsistency between this Agreement and specific Promotion Terms, the Promotion Terms prevail.

Participation in any promotion constitutes acceptance of its specific terms.

10. Retailer Independence

Retailers are independent third parties.

Retailers:

• Do not administer Prizecart promotions;
• Are not responsible for prize funding;
• Are not liable for Reveal outcomes.

All purchases are governed by the retailer's own policies, including returns and refunds.

Prizecart accepts no responsibility for retailer conduct or product quality.

11. System Errors

Prizecart reserves the right to correct errors resulting from technical malfunction, system failure, connectivity disruption or coding defects.

If a Reveal outcome is displayed due to error, Prizecart may declare it void and reprocess the outcome.

Prizecart's decision is final.

12. Communications

By registering an account, you consent to receive:

• Account-related communications;
• Security alerts;
• Promotional notifications;
• Marketing communications (subject to applicable law).

You may opt out of marketing communications where legally permitted.

13. Intellectual Property

All content, trademarks, logos, software and design elements are owned by Prizecart or its licensors.

You may not copy, reproduce, scrape, reverse engineer, distribute or exploit any portion of the Platform without written consent.

14. Indemnity

You agree to indemnify Prizecart and its affiliates against all claims, losses, liabilities and expenses arising from your breach of this Agreement or misuse of the Platform.

15. Warranty Disclaimer

The Platform and Services are provided "as is" and "as available."

Prizecart makes no warranties regarding:

• Continuous availability;
• Error-free operation;
• Specific prize outcomes;
• Retailer performance.

Nothing excludes rights under Australian Consumer Law.

16. Limitation of Liability

Prizecart is not liable for indirect, incidental, consequential or economic loss.

17. Termination

Prizecart may suspend or terminate your account for breach, fraud, regulatory compliance, operational necessity, or commercial reasons.

You may cease using the Platform at any time.

18. Governing Law

This Agreement is governed by the laws of Victoria, Australia.

The courts of Victoria have non-exclusive jurisdiction.